1) How do I track my order?
You can track your order once it has been dispatched from our warehouse. An email, SMS, and WhatsApp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.
2) How long will it take to deliver the order?
Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
3) Will I have to be personally present to receive my order?
We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.
4) What should I do if I miss my delivery?
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again.
5) Why is the Cash on Delivery (COD) option not offered in my location?
Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking. We are not saying that this will be permanent; your pin code might be COD-enabled in the future. Do check
6) Do you deliver everywhere in India?
That's a big dream and we're sure we'll achieve it soon! We strive to deliver to all the pin codes of India. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address.
7) Do you deliver internationally?
Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as a mode of payment as long as the shipping address is within India.
8) The package I received was damaged?
We request you not to accept a package if it tampers. In case you already have and that has an issue, please reach out for help.
9) In case there is a failure in payment, please retry and keep the following things in mind:
Please confirm the information you have provided is correct i.e., account details, billing address, and passwords (for net banking); and that your internet connection wasn’t disrupted during the process.
If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on _____________________________.